Small Business, Big Impact: How Coffee Shops Shape Community – 01/25/2024

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We welcome Valor Alpharetta's Head Coach, Lillabea Goins, back for her third round on the podcast to discuss all sorts of fun with Ethan, including the joys of feedback and failure, the power of cafe in a community, how to be a leader at Valor, and what it's like to be a woman working for three dudes.

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00:00:00 Intro
00:01:06 Use Discount Code BELOVED for 30% off your order of Pageturner
02:06 Welcome Lillabea. Tell us about your role at Valor and a bit about the culture here.
00:03:46 You have a book in front of you today, what is it about?
00:11:42 How do you balance the nostalgia for the original team and the people in your care now?
00:23:33 Can you describe what it’s like to be a woman in a leadership role in specialty coffee?
00:28:33 How has it been leading a team lately?
00:39:29 Lillabea and Ethan explore the differences between male and female leaders in the workplace.
00:52:11 Lillabea’s 12th takeaway from the book and how she applies it in her role.
00:59:07 Our mission is to uplift people through coffee. It starts with the team first, then extends to the guests
01:05:17 Lillabea explains how being vulnerable with guests leads to a deeper connection and better service.
01:12:33 Lillabea asks Ethan: What is your proudest moment as a leader?
01:18:16 There is so much value in serving and cultivating a personal experience.
01:21:20 Your work does not define your worth.
01:28:51 Coffee review - M&M Las Nunes from Rum Baba
01:41:50 We’re grateful to have people send/bring us coffee from all around the world.
01:44:49 Do you have any final words for the Valor Coffee Podcast Community?